Returns & Exchanges

We want you to be completely satisfied with your theory11 purchase. If you are not perfectly happy with your fashion items, we offer a 30-day window for returns and exchanges on all unworn and unwashed merchandise.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the products are in their original condition.

• 3.
  Print and Attach Label

  Download and print your prepaid shipping label from the portal, then affix it to the outside of your package over any old labels.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.