Frequently Asked Questions

Everything you need to know about your theory11 shopping experience.

What is the typical shipping time for my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy for apparel and accessories?

We offer a 30-day return policy for all unworn and unwashed items. Products must be returned in their original packaging with all tags attached to be eligible for a full refund.

How do I know which size will fit me best?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite fitting garment to ensure the perfect fit.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.

Are your materials sustainably sourced?

Quality and ethics are at our core. We prioritize high-grade, sustainable materials and partner with manufacturers who adhere to fair labor practices and environmental standards.

Can I track my order once it has been shipped?

Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.